If you’re one of my nine regular readers, you know that I work as the tech support guy for a private school. I’ve been doing it for almost five years now, and I’m totally sick of it. Let me explain.
The Angel of Death
People look at me like I’m the Angel of Death. When I walk into a room or office, I’m not greeted with, “Hi, Dave!” No, I get, “Oh, God, what are you going to do to my computer?” As if I spend my time walking from building to building, coaxing people’s computers into malfunctioning, deleting important files and so on. “I’m not going to do anything to your computer,” I say. “Oh, thank God,” they say. You know what? The next time you want your computer “fixed,” I’ll remember that you don’t want me doing anything to it.
My Time is Your Time
Let’s say I’m walking across campus. Let’s say I’m carrying an ailing iMac in my hands. As I walk towards my office, I see Mrs. Employee walking towards me. Just as I open my mouth to say hello, Mrs. Employee begins speaking. She says something like, “Dave, I received an attachment and Mr. Employee told me that it’s ‘an Excel’ but every time I try to open it the computer says it went to ‘documents.’ Do know where ‘documents’ is? I need to print this before 1:00PM. It’s in my office now.”
No “Hello,” no “Do you have a minute,” no “I see you’re carrying an awkwardly-shaped, 50lb. computer that you probably want to put down and/or work on.” It’s just “me, me, me, me.”
You’ve Been Here for Ten Years
Our email system works like this: If your email box sits idle for 90 days, that means no activity whatsoever, it gets deleted. That’s three full months of not even launching the application. An employee who has worked here for TEN FREAKING YEARS, in a SUPERVISORY POSITION, came to me about a month ago with the issue that she hasn’t been able to use email. To make a long story short, we find out that it’s been well over the 90 day limit since she’s checked her mail. So, I retrieve her username and give it to her:
“Here’s your login name.”
“Oh, what’s my password?”
“I don’t know”
“I’ve forgotten it”
“I’ll reset it and send you an instruction sheet.”
“Ok”
A week later, we meet again:
“Can I get those email instructions?”
“I put them in your [paper] email box a week ago”
“I didn’t get it. I don’t know what happened.”
“Ok.”
I stick another sheet in the paper mail box. Yesterday, I’m in her building:
“Can you show me how to change my password from the default to one I’ll remember?”
“Sure, we can do it now. Ok, log into email as you typically do.”
“But I don’t have my username or password.”
“But I sent it to you TWO TIMES.”
“I don’t know…”
I look it up, print it out.
“Ok, here you go.
“So, can I change my username?”
“No, only your password.”
“Oh, how an I going to remember that?” Note: The tricky username she can’t remember is simply her first name + three numbers (e.g., “dave123.” Pretty tricky, eh?”)
“You can just keep that piece of paper with you.”
I then held her hand through the process of changing the default password.
Ten years. A supervisor. God-All-Freaking-Mighty.
Nerd-Of-All-Trades
Jobs I’ve been handed recently:
- Build a system-wide Filemaker Pro database solution (at the time, I had never even heard of Filemaker). Now do the same thing for the nursing department.
- Design and implement a data analysis solution (that will be used across all 60 sites, state-wide) in VisualBasic. I’ve never, ever used VisualBasic. I got a book at Border’s to teach myself as I go along.
- Manage various installs of OS 9.0-9.2.2, OS 10.3.0-10.3.9 and OS 10.4.0-10.4.6. The machines that run OS 9 cannot be upgraded to OS 10, and the 10 machines won’t run 9 (and some of them can’t even run classic). Now explain to 110 users why using MS Excel 2001 in classic on a Mac mini with 512MB RAM to run complex, mission-critical macros causes Excel to crash ALL. DAY. LONG. Now, run the same complex macros over a VPN from the next town under classic on a 500MHz iMac running OS 10.4.6. NOW, complain to me that it’s slow and crashes. No kidding it’s slow and crashes! “Make it faster.” Are you crazy? You’re asking this machine to do something it was never meant to do. This is a grandma-sends-email computer, not a crunching-data-over-a-VPN machine. Then I get, “Well, let’s set up a Citrix server on this end.” But you’re still limited buy the ancient iMac! Driving a Yugo on the autobahn won’t make the Yugo go fast. It’s still a Yugo.
- Design and launch an in-house website. Yeah, because I’m a web designer. Here’s the best part: I recently took a poll for my own purposes. 95% of employees had no idea my stupid in-house website even existed. Aren’t I glad I killed myself to get it up and running? Just super.
- Don’t forget the incessant barrage of “I can’t print” and similar phone calls.
I’m Only Trying to Help
So I thought I did something really cool. Several of our departments work with lots and lots of photos, all day long. So, I set up a single iPhoto library on our server, and pointed all copies of iPhoto to it. So, if the language dept. needs a picture of Johnny and so does the vocational dept., they don’t need to recreate that photo. Simply launch iPhoto, open the “students” folder and bam, theres’s a slew of Johnny photos for you to choose from (landscape, portrait, at home, in school, in the community and so on). Nice, right?
I also figured out how to have iCal calendars published to our Xserve. That way, the language dept. could maintain a calendar, as well as the school, residential services, front offices…on and on and on. We all subscribe to each other’s calendars and keeping up to date with who is doing what and when is super easy. I scheduled a workshop for everyone to demonstrate how to use both iPhoto and iCal.
Four people showed up. None of them paid attention, and one even said, “Ugh, if I have to spend one more minute in this room…” You know what? F you. If you want to go back to crashing MS Word all day because you’re using it to eding 16MB JPEGS, or if you enjoy searching for a picture of Johnny in a folder of 1100 photos, one at a time, all of them named “10332JPG,” you go right ahead. If you like having to call the family services department to find out what time your meeting is because the paper you got from the front office six days ago was incorrect just 12 hours after it was distributed, be my guest. Have fun. Have a blast.
The Computers that Never Work
This one is just for my fellow IT workers. Does it seem like shit breaks ALL THE TIME? Right now I have five iMacs and one eMac (that kernel panics immediately upon startup because its former user decided to enter his own kernel arguments) on my bench. Jesus.
Ok, rant over. I’m sick of my job. Who wants to pay me to do something else?